Your PSA runs tickets. It doesn’t win clients.
A branded site plus a 24/7 AI intake line that captures support requests, qualifies new-business inquiries, and books the discovery call — for NYC managed service providers, IT support shops, repair desks, and AV installers. Flat fee, and it feeds the PSA you already run.
ConnectWise, Atera, and NinjaOne run your tickets — but an after-hours request that hits voicemail is a request you never logged. The AI intake line picks up, captures it, and drops it into your queue.
New-client inquiries get triaged on the spot — company size, current stack, the pain that made them call — so your first conversation starts informed instead of from zero.
A prospect who reaches a competitor at 9pm is a contract you lost. The line answers 24/7, books the discovery call, and you wake up to a calendar instead of a missed-call list.
Intake, triage, and scheduling sit in front of your PSA/RMM. Captured requests and booked calls flow into ConnectWise, Atera, or NinjaOne — flat fee, no per-seat tax.
An intake desk that never closes — wired to the tools you run.
A fast site at your own domain that explains your services, coverage, and who you’re for — built to rank for NYC managed IT, network repair, and AV work in your boroughs.
Answers calls, SMS, and web chat in a real conversation. Captures support requests, fields new-client inquiries, and books discovery calls onto your calendar around the clock.
Sorts existing-client support from new business, flags urgent issues, and qualifies prospects on company size, stack, and pain — so the right thing reaches the right person.
Captured requests and booked calls flow into ConnectWise, Atera, NinjaOne, or your calendar. The AI does intake — your existing ticketing stays the system of record.
New-business inquiries get an instant acknowledgment and a nudge if they go quiet, so a warm lead doesn’t cool off between the form and your callback.
Scripts, qualifying questions, routing rules, and what counts as urgent — we set them up against how your shop works and keep them tuned. One team that picks up the phone.
Flat fee — for the whole shop.
One setup, then a flat monthly plan. No per-seat or per-technician fees, no long lock-in. Cancel anytime.
We build your branded site and train the AI intake line on your shop and your stack.
- Branded site + your domain
- Intake scripts & qualifying questions
- Triage & routing rules
- PSA / RMM / calendar connected
- Team walkthrough
The site and AI intake line, running every day — capturing requests and booking calls for your whole team.
- Flat fee — no per-seat charge
- 24/7 call, SMS & web chat intake
- Support-request capture & triage
- New-client qualifying & discovery booking
- Hosting, monitoring & support
Add nurture and reporting to turn inquiries into signed contracts.
- Everything in Operate
- Lead nurture & proposal follow-up
- Review-generation engine
- Local SEO for your boroughs
- Monthly performance report
Live in weeks, not months.
A 30-minute call about your services, the PSA/RMM you run, and how support requests and new inquiries reach you today. No pressure.
We stand up your site and train the intake line on your services, your qualifying questions, and what counts as urgent — then wire it to your PSA and calendar.
We run test calls, support requests, and new-client inquiries end to end, tune the triage and routing, and confirm everything lands in your stack before go-live.
Your line goes 24/7. We monitor, refine the scripts, and stay on call as your services and client base grow.
Straight answers.
No. Your PSA/RMM stays the system of record for tickets and monitoring. The intake line sits in front of it — capturing support requests, qualifying new business, and booking discovery calls — then feeds those into the stack you already run. It fills the gap your PSA was never built for: winning clients and catching after-hours inbound.
When a prospect calls or messages, the AI runs a real conversation — company size, current stack, and the pain that prompted the call — then books the discovery call on your calendar and hands you the context. Your first conversation starts informed instead of from a blank page.
They get answered, not dropped to voicemail. The line captures the request, sorts it from new business, flags anything urgent, and routes it into your queue so it’s waiting in your PSA when your team starts the day — or escalated live if you’ve set it to.
No — and that’s deliberate. It does intake, triage, qualifying, and scheduling. Technical work routes to your team. It captures and sorts the request and books the discovery call; your engineers do the remediation.
Yes. We layer on top of ConnectWise, Atera, NinjaOne, your calendar, or whatever you run — no rip-and-replace. Captured requests and booked calls flow into your existing workflow, and your data stays yours.
Yes — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island, plus the metro. The site is built to rank for the neighborhoods and client types you target, and the intake line works the same for remote-support clients wherever they are.