A CRM that writes itself.
Every call, chat, text, and booking captured automatically against the right customer — a full timeline, notes, and tags your whole team can see. Nothing slips through the cracks.
Watch a customer’s history build itself.
As Dana calls, texts, books, and comes back, the Hub stitches every interaction onto one timeline — and her profile assembles itself in real time. Scroll to play it forward.
Asked about a deep clean — AI logged the request and created her record automatically.
“What times do you have this week?” — captured against the same customer, no re-typing.
Friday 10am, deep clean. Added to the calendar and stamped on her timeline.
AI noticed the happy sentiment and tagged her as a promoter for you.
Came back for a monthly clean. One glance shows her whole history.
The record writes itself.
Most CRMs are empty until someone fills them in. Powered by the same AI that answers your calls and chats, the Customer Hub fills itself.
The same AI that answers calls and chats writes the notes, files the interaction, and tags the customer — automatically, in real time.
Every call, chat, text, and booking is captured against the right customer. No sticky notes, no “who took that call?”
A full timeline, free-form notes, tags, and contact details your whole team can see — so anyone can pick up where the last person left off.
A profile that holds the whole relationship.
Timeline, contact details, notes, and tags on one screen. The AI keeps the history current; you add the human touches that make a regular feel known.
Jot anything — gate code, allergy, “prefers texts.” Your notes live right next to the AI-written history.
VIP, recurring, price-sensitive, promoter. Filter your whole book by the tags that drive your day.
Phone, email, address — pulled together from every channel into one clean, deduplicated profile.
Find any customer instantly.
Search by name, number, email, or tag and land on the full timeline in a second. Everyone on your team sees the same shared record — so handoffs are seamless and no detail lives in one person’s head.
- Instant search across every customer and channel
- Shared notes & tags — no “who took that call?”
- Pick up any conversation exactly where it left off
Works hand-in-hand with the rest of Inyeon.
The Customer Hub is the shared memory behind every product. Each one reads from it and writes back to it — automatically.
The AI phone agent that answers every call — and writes each one straight into the Hub.
Explore Voice OmnichannelChat, text, and social in one inbox, every message logged against the right customer.
Explore Omnichannel EngageWin-backs, review requests, and reminders that fire off the timeline you already have.
Explore EngageStraight answers.
No. The moment someone calls, texts, chats, or books, the Customer Hub creates or updates their record automatically. Manual entry is optional — you can add a walk-in or paste a note any time, but the day-to-day record keeps itself.
We match on phone number, email, and name across every channel and merge them into one profile. If a regular calls from a new number, you can link the records in a click.
Yes. Every note, tag, and interaction is shared. Anyone on your team can open a customer and instantly see the full history — so handoffs are seamless and nothing depends on one person’s memory.
Instantly. Search by name, number, email, or tag and jump straight to their timeline. Most owners find who they’re looking for in a second or two.
No — it’s fully managed. We connect it to your phone, chat, and booking, configure your tags, and keep it running. You just open the Hub and see your customers.