Follow-ups that run themselves.
Review requests after a visit, appointment reminders, win-back messages, and multi-step drips — triggered by what your customers actually do, sent across email, SMS, and WhatsApp. You stay in control of what sends.
A finished appointment becomes a 5-star review — automatically.
Scroll to watch one real automation draw itself: the moment a service wraps, Engage waits, sends the ask, and quietly handles whatever the customer does next.
The booking is marked complete in your calendar or POS.
Long enough to feel personal, soon enough to still be top of mind.
A short, friendly ask goes out on the customer's preferred channel.
Thanks for coming in today! If we did right by you, a quick 5-star review means the world ⭐ — tap here.
Mark resolved and send a small thank-you. No more messages.
Send one gentle reminder, then stop. Never nag.
Roll them into a win-back drip with a small offer.
Sequences for the moments that matter.
A friendly ask for a 5-star review lands shortly after a great visit — when the customer is happiest and most likely to say yes.
on: service finishedConfirmations and reminders go out before every booking, so chairs and slots stop sitting empty from no-shows.
on: appointment bookedCustomers who have gone quiet get a timed nudge — sometimes with an offer — to bring them back through the door.
on: went quietMulti-step sequences that welcome new customers, follow up on a quote, or run a seasonal campaign — paced over days, not all at once.
on: new customerReach people where they already are.
Pick the right channel per sequence. Engage handles deliverability, opt-outs, and frequency caps so you never have to think about it.
Branded, deliverable email for newsletters, receipts, and longer follow-ups. Great for drips and seasonal campaigns.
Short, high-open-rate texts for reminders and review asks. The fastest way to actually reach a busy customer.
Reach customers where they already chat — ideal for confirmations and two-way conversations on their terms.
Presets written for your trade — edit anything.
Ready-made bundles like review_request, recurring_service, and win_back — tuned per industry and yours to tweak.
"Loved your new look? A quick 5-star review helps us a ton 💇"
"Your car's due for its next oil change — want your usual Tuesday slot?"
"It's been a while since your last project — here's 10% to get started again."
"Reminder: your cleaning is tomorrow at 2:00. Reply C to confirm."
"Time to rebook your treatment to keep results looking their best ✨"
"Thanks for dining with us! Tap to leave a review and get a free app next time."
Straight answers.
No. Engage ships with templates tuned per trade — salons, auto repair, contractors, dental, and more. They work out of the box, and you can edit the wording, timing, and offers any time.
By what your customers actually do. When a booking is made, an appointment is no-showed, a service is marked finished, or someone goes quiet, the matching sequence fires automatically — no manual sending.
Email, SMS, and WhatsApp. You can pick the right channel per sequence — texts for reminders, email for longer drips, WhatsApp where your customers prefer to chat.
No. Sequences are paced and frequency-capped, and you stay in control of exactly what sends. You can pause any sequence, require approval before sends, and honor opt-outs automatically.
We set it up and run it for you as part of the managed Inyeon platform. You review what is working from a simple dashboard and tweak when you want to — the day-to-day runs itself.