Legal

Inyeon Terms of Service

Effective date: July 4, 2026

These Terms of Service (these "Terms") are a binding agreement between Inyeon LLC, a New York limited liability company ("Inyeon," "we," "us"), and the business that creates an account, signs an order form, or otherwise uses the Service ("Customer," "you"). By accessing or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company; if you do not have that authority, or you do not agree to these Terms, do not use the Service.

The Service is offered to businesses only. It is not offered to consumers, and it may not be used for personal, family, or household purposes.

These Terms contain a binding individual arbitration provision and class action waiver (Section 17) that affect how disputes between you and Inyeon are resolved. Please read it carefully.

1. Definitions

"Service" means Inyeon's hosted software platform and related services, including AI-powered voice answering and calling agents, text and messaging agents, SMS, WhatsApp and email engagement, missed-call text-back, appointment booking and waitlist management, deposit collection tooling, customer relationship management (CRM), the knowledge-base ("Business Brain") and integration connectors, review and reputation tooling, compliance tooling, the web dashboard at platform.inyeon.dev, and any related APIs, widgets, and documentation.
"End User" means a person who interacts with your business through the Service — for example, a person who calls or texts your business number, messages your WhatsApp line, chats with your website widget, books an appointment, or pays a deposit.
"Customer Data" means data submitted to the Service by you or on your behalf, including End User Data, knowledge-base content, connected-integration content, CRM records, and configuration.
"End User Data" means Customer Data relating to End Users, including phone numbers, names, contact details, call recordings, call transcripts and summaries, message content, booking details, and consent records.
"Credits" are described in Section 10.

2. The Service

2.1 Provision. Subject to these Terms and your payment of applicable fees, Inyeon grants you a limited, non-exclusive, non-transferable right during the term to access and use the Service for your internal business operations.

2.2 AI-generated output. The Service uses artificial intelligence, including large language models, speech recognition, and speech synthesis, to conduct conversations and generate content on your behalf. AI output is probabilistic. Inyeon does not warrant that AI output will be accurate, complete, appropriate, or free of errors or omissions. You are responsible for supervising the Service's operation for your business, reviewing configurations, prompts, disclosures, knowledge-base content, and message templates, and correcting anything that produces incorrect or unwanted output. AI output is not legal, medical, financial, or other professional advice, and you must not configure the Service to hold itself out as providing such advice.

2.3 No emergency services. The Service is not a replacement for a telephone line capable of reaching emergency services and must not be relied upon to place, receive, route, or escalate emergency calls (including 911). You must maintain independent means to contact emergency services and must not represent to End Users that the Service can handle emergencies.

2.4 Modifications. We may improve or modify the Service, and may add, change, or discontinue features, provided we will not materially degrade the core functionality you have paid for during a prepaid period without notice and a pro-rata remedy.

2.5 Beta features. Features identified as beta, preview, or early access are provided as-is, may be changed or withdrawn at any time, and are excluded from any commitments in these Terms.

3. Accounts and Access

You must provide accurate registration and billing information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of credentials. You will assign roles and permissions to your staff appropriately and will promptly notify us at team@inyeon.dev of any suspected unauthorized access. You must be at least 18 years old to use the Service.

4. Your Communications Compliance Obligations

The Service places calls and sends messages on your behalf, at your direction, and under your business identity. As between you and Inyeon, you are the sender and initiator of all calls and messages made through your account, and you are solely responsible for compliance with all laws and industry rules applicable to those communications, including:

a. Consent. You will obtain, document, and maintain all legally required consents from End Users before calling or messaging them through the Service, including prior express written consent where required for marketing calls or texts under the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and state telemarketing and mini-TCPA laws. The Service's consent-ledger tooling helps you keep records; it does not obtain consent for you and does not validate that your consent basis is legally sufficient.
b. Opt-outs and quiet hours. The Service automatically honors standard opt-out keywords (e.g., STOP, UNSUBSCRIBE) and supports quiet-hours enforcement. You must not circumvent these controls, must honor every revocation of consent however expressed, and must configure quiet hours and calling windows consistent with applicable law.
c. Do-Not-Call. You are responsible for compliance with the National Do Not Call Registry and any applicable state registries for any telemarketing use.
d. Carrier and platform rules. You will comply with applicable carrier and ecosystem requirements, including CTIA Messaging Principles, A2P 10DLC brand and campaign registration requirements (and will provide accurate information and cooperation for registration), WhatsApp Business terms and Meta commerce and messaging policies, and email requirements under CAN-SPAM.
e. Call recording and monitoring. Calls handled by the Service may be recorded and are transcribed. Many states (including California, Florida, Pennsylvania, and others) require the consent of all parties to record or monitor a call, and your callers may be located anywhere. You are responsible for determining the disclosures required for your business and configuring the Service's disclosure settings accordingly, and for keeping such disclosures enabled. We recommend configuring an at-answer disclosure that the call is handled by an AI assistant and is recorded, in each language your business serves.
f. AI disclosure. Some jurisdictions require disclosure that a caller or End User is interacting with an automated or AI system. You are responsible for enabling and maintaining appropriate AI disclosures for your use case.

5. Acceptable Use

You will not, and will not permit anyone to: (a) use the Service in violation of law or the rights of others; (b) send spam or unsolicited communications, engage in robocall or SMS campaigns without required consent, transmit fraudulent, deceptive, or misleading content, or spoof or misrepresent sender identity; (c) use the Service for emergency services (Section 2.3); (d) submit or collect through the Service any protected health information (PHI) subject to HIPAA except as permitted by Section 7.4, payment card numbers, Social Security numbers, or other government identifiers, or biometric identifiers, except where a Service feature is expressly designed for such data; (e) use the Service to make automated decisions producing legal or similarly significant effects on individuals without human review; (f) probe, scan, or test the vulnerability of the Service, breach or circumvent security or tenant isolation, or access another tenant's data; (g) reverse engineer, copy, resell, sublicense, or provide the Service to third parties as a service bureau, or use the Service to build a competing product; (h) exceed reasonable usage volumes or use the Service in a manner that degrades it for others; or (i) use output of the Service to train a competing AI model.

We may investigate suspected violations and may suspend affected functionality per Section 11.

6. Telephone Numbers

Phone numbers provisioned through the Service are leased for your use through our telephony providers and remain subject to provider and regulatory rules. Where supported and permitted, we will reasonably cooperate with porting numbers in or out. Numbers may be reclaimed if your account is terminated or the number is required to be returned by a provider or regulator.

7. Customer Data

7.1 Ownership and license. You retain all rights in Customer Data. You grant Inyeon a worldwide, non-exclusive license to host, copy, transmit, process, display, and otherwise use Customer Data solely to (a) provide, secure, and support the Service, (b) comply with law, and (c) generate de-identified and aggregated data that does not identify you or any individual, which we may use to operate, benchmark, and improve the Service. We do not use Customer Data to train generalized AI or foundation models, and we do not sell Customer Data.

7.2 Your responsibilities. You represent and warrant that you have all rights, consents, and legal bases necessary for Inyeon and its subprocessors to process Customer Data as described in these Terms and the Inyeon Privacy Policy, including any notice or consent required to record, transcribe, and analyze calls and messages with End Users. You will maintain and honor your own publicly posted privacy notice that accurately describes your use of the Service (including AI interaction, call recording, and messaging) and covers your End Users.

7.3 Integration content and attestations. When you connect a third-party data source (for example, a Google Sheet) to your knowledge base, you represent and warrant that (a) you own or have all necessary rights and licenses to the connected content and to authorize its ingestion, storage, and use by the Service, and (b) any attestation you make in the product — including the attestation that a connected source contains no customer personal information and holds only reference data your agents may share with anyone — is true and will remain true. You are responsible for the consequences of inaccurate attestations, including AI agents disclosing the connected content to End Users. Automated screening (such as our PII gate) is a courtesy safeguard, not a substitute for your attestation.

7.4 No PHI; regulated verticals. The Service is not designed or certified for the processing of protected health information under HIPAA, and Inyeon does not sign Business Associate Agreements unless separately agreed in a signed writing. If you are a covered entity or business associate, you must not use the Service to create, receive, maintain, or transmit PHI absent such a signed agreement. Compliance features of the Service (consent ledgers, audit exports, retention controls, DSAR tooling) are tools that support your own compliance program; they are not legal advice and do not make you compliant with HIPAA, the TCPA, or any other law.

7.5 End User requests. You are the party responsible to your End Users. We provide data-subject tooling (export and deletion) so you can respond to End User privacy requests; if an End User contacts Inyeon directly, we may redirect them to you and will reasonably assist you as described in our Privacy Policy.

7.6 Service-provider commitments. To the extent Inyeon processes End User Data subject to a U.S. state privacy law as your service provider or processor, Inyeon will: process it only to provide the Service and as permitted by these Terms; not sell it or share it for cross-context behavioral advertising; not retain, use, or disclose it outside the direct business relationship between you and Inyeon, and not combine it with the data of other customers, except to provide and secure the Service or as the law permits; assist you in responding to consumer rights requests using the Service's tooling; notify you if it determines it can no longer meet these obligations; and delete or de-identify it as described in Section 11.3. Inyeon certifies that it understands these restrictions and will comply with them.

7.7 Retention and deletion. The Service applies configurable retention to call data (default: recordings, summaries, extracted data, and transcript text are purged 90 days after a call), and provides deletion and redaction tools. Upon termination, Section 11.3 applies. Consent records and audit logs may be retained as evidence of compliance even after other data is deleted.

8. Third-Party Services

8.1 Generally. The Service interoperates with third-party services — including telephony and messaging carriers, WhatsApp/Meta, Google (Calendar, Business Profile, Sheets/Picker), Stripe, and AI infrastructure providers. Your use of a third-party service is governed by that third party's terms, and Inyeon is not responsible for third-party services. A current list of our subprocessors is available on request at team@inyeon.dev. On request, Inyeon offers a restricted AI-routing tier for data-sensitive workloads in which conversation content is processed only by AI providers operating under zero-data-retention and no-training commitments, as described in the Privacy Policy.

8.2 Deposits via Stripe Connect. Deposit and no-show payment features operate on your own Stripe account via Stripe Connect. You — not Inyeon — are the merchant of record for payments collected from your End Users; funds settle to your Stripe account; and you are responsible for your Stripe agreement, refunds, disputes and chargebacks, receipts, taxes, and card-network compliance for those payments. Inyeon never receives or stores card numbers and is not a payment processor, money transmitter, or escrow agent.

8.3 Google. Google integrations use per-file, least-privilege access where available and are subject to the Google API Services User Data Policy. Disconnecting the Google Sheets knowledge-base connector deletes the ingested content from your knowledge base and revokes our access with Google; disconnecting other Google integrations deletes our stored access tokens. See the Privacy Policy for details.

9. Intellectual Property; Feedback

Inyeon and its licensors own the Service, including all software, agent and model orchestration, templates, packs, designs, and documentation, and all related intellectual property rights. No rights are granted except as expressly stated in these Terms. If you provide feedback or suggestions, we may use them without restriction or obligation. As between the parties, you own the conversational output generated by the Service for your business, subject to Inyeon's rights in the underlying Service.

10. Fees and Payment

10.1 Credits and usage. The Service is billed through prepaid credits and/or invoiced fees based on metered usage (for example, voice minutes, messages, tokens, and platform subscriptions) at the rates communicated to you in your order, the dashboard, or our then-current pricing. Metering recorded by the Service is authoritative absent manifest error.

10.2 Invoices. Invoices are issued electronically (including via our banking provider's hosted payment links) and are due within 15 days of issue unless your order states otherwise. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, and we may suspend the Service for accounts more than 15 days past due after notice.

10.3 Credits are not money. Prepaid credits are non-transferable, have no cash value, and — except where required by law or expressly stated in your order — are non-refundable once purchased. Consumed usage is non-refundable. Notwithstanding the foregoing, if Inyeon terminates for convenience under Section 11.2 or discontinues the Service (other than for your breach), Inyeon will refund your unused prepaid credits.

10.4 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes on Inyeon's income.

10.5 Price changes. We may change pricing prospectively with at least 30 days' notice; changes take effect at your next billing period or credit purchase.

11. Suspension; Term and Termination

11.1 Suspension. We may suspend or limit the Service (in whole or the affected feature) immediately if we reasonably believe: your use violates Section 4 or 5 or creates carrier, legal, or security risk; a provider or regulator requires it; your account is past due (per Section 10.2); or suspension is necessary to protect the Service or other customers. We will use reasonable efforts to notify you and to limit suspension to the affected functionality.

11.2 Term; termination. These Terms apply from your first use of the Service and continue until terminated. Either party may terminate for convenience on 30 days' written notice (email suffices), or immediately for the other party's material breach not cured within 15 days of notice. You remain responsible for fees incurred through termination; unused prepaid credits are handled per Section 10.3.

11.3 Effect of termination. Upon termination we will, on request made within 30 days, provide a reasonable export of your Customer Data in a portable format. Thereafter we will delete or de-identify Customer Data within a reasonable period, except for consent and audit records, records we must keep by law, and routine backups (which are purged on schedule). Sections 2.2, 2.3, 5, 7, 9, 10, 11.3, 12, and 13–19 survive termination.

12. Confidentiality

Each party will protect the other's non-public business, technical, and financial information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors under confidentiality obligations, or as required by law with reasonable notice where permitted. Customer Data is your confidential information; the Service and our pricing are ours. This obligation lasts for the term plus 3 years, and indefinitely for trade secrets.

13. Warranties and Disclaimers

Each party warrants that it has the authority to enter into these Terms. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." INYEON DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WITHOUT LIMITING THE FOREGOING, INYEON DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE; THAT CALLS OR MESSAGES WILL BE DELIVERED, ANSWERED, OR COMPLETED; OR THAT USE OF THE SERVICE WILL RESULT IN ANY BOOKINGS, REVENUE, REVIEWS, OR OTHER BUSINESS OUTCOME. No advice or information obtained from the Service or from Inyeon creates any warranty not expressly stated here.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO INYEON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. The exclusions in clause (a) and the cap in clause (b) do not apply to your payment obligations, your indemnification obligations under Section 15, your breach of Sections 4, 5, or 7.3–7.4, or either party's gross negligence, fraud, or willful misconduct. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. The parties agree these allocations of risk are reflected in the pricing of the Service.

15. Indemnification

You will defend, indemnify, and hold harmless Inyeon and its members, officers, employees, and agents from and against any third-party claim, regulatory action, fine, or demand (including reasonable attorneys' fees) arising out of or relating to: (a) calls, messages, or other communications made through your account, including claims under the TCPA, the Telemarketing Sales Rule, CAN-SPAM, state telemarketing, call-recording, wiretap, or AI-disclosure laws; (b) Customer Data, including any failure to have the rights, consents, or notices required by Section 7; (c) your products, services, End User relationships, and payments collected from End Users (including Stripe Connect deposits, refunds, and chargebacks); (d) inaccurate attestations under Section 7.3 or prohibited data under Section 7.4; or (e) your violation of law or these Terms. Inyeon will promptly notify you of a covered claim, allow you to control the defense with counsel reasonably acceptable to Inyeon (provided you may not settle in a way that imposes obligations on Inyeon without consent), and reasonably cooperate at your expense.

16. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

17.1 Informal resolution first. Before filing any claim, the party with the dispute must send the other a written notice describing the dispute (to Inyeon at team@inyeon.dev), and the parties will attempt in good faith to resolve it within 30 days.

17.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, by a single arbitrator, seated in New York County, New York (with the option of remote/video proceedings on request). Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator has exclusive authority to resolve disputes about the scope and enforceability of this arbitration agreement, except that a court decides the enforceability of the class waiver in Section 17.4. Each party bears its own attorneys' fees and its share of AAA fees except as the AAA rules or applicable law provide otherwise or the arbitrator awards fees to the prevailing party under applicable law.

17.3 Exceptions. Either party may (a) bring an individual claim in small-claims court with jurisdiction, and (b) seek temporary injunctive relief in a court of competent jurisdiction in New York County, New York to protect its intellectual property, confidential information, or the security of the Service, pending arbitration. For any claim properly before a court, each party irrevocably waives its right to a jury trial and consents to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.

17.4 Class action waiver. All claims must be brought in the parties' individual capacities, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one party or preside over any form of class or representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim (and only that claim) must proceed in the state and federal courts located in New York County, New York, per Section 17.3, and the waiver applies to all remaining claims.

17.5 Time limit. To the extent permitted by law, any claim must be filed within one year after the claim accrued, or it is permanently barred.

18. Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in the dashboard before the change takes effect; other changes take effect on posting with an updated effective date. Changes apply prospectively. If you do not agree to a change, your remedy is to stop using the Service and terminate under Section 11.2 before the change takes effect; continued use after the effective date constitutes acceptance.

19. General

19.1 Notices. Legal notices to Inyeon must be emailed to team@inyeon.dev. Notices to you may be sent to the email associated with your account or posted in the dashboard, and are deemed given when sent.

19.2 Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets with notice to us. We may assign these Terms to an affiliate or successor. Any other assignment is void.

19.3 Force majeure. Neither party is liable for delay or failure (other than payment obligations) caused by events beyond its reasonable control, including carrier or upstream provider outages, internet failures, acts of God, labor disputes, or government action.

19.4 Independent contractors; no third-party beneficiaries. The parties are independent contractors. These Terms create no third-party beneficiary rights, including for End Users.

19.5 Export and sanctions. You represent that you are not located in, or owned or controlled by parties in, any embargoed jurisdiction or on any U.S. government restricted-party list, and you will comply with applicable export control and sanctions laws.

19.6 Entire agreement; order of precedence. These Terms, together with any order form and policies referenced herein (including the Privacy Policy), are the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements on that subject. If an order form signed by both parties conflicts with these Terms, the order form controls.

19.7 Severability; waiver; interpretation. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. A failure to enforce a provision is not a waiver. "Including" means "including without limitation."

Questions about these Terms: team@inyeon.dev