Inyeon ITManaged Services · LIC

Your IT, always green. Watched 24/7 so you never have to.

Inyeon IT runs the technology behind 40+ Long Island City businesses — proactive monitoring, real cybersecurity, and a helpdesk that answers in seconds, all under a 15-minute response SLA.

99.9%
uptime last quarter
<40s
avg helpdesk pickup
418
endpoints protected
inyeon-ops · noc.inyeon-it.com
Core Networkgw-lic-01 · 14 sites6 msOPERATIONAL
Email & M365Exchange · 312 mailboxes22 msOPERATIONAL
Cloud BackupsLast run 04:00 · verified99.9%OPERATIONAL
Endpoint SecurityXDR · 418 agents0 threatsOPERATIONAL
Server Clusternode-03 patch windowupdatingMAINTENANCE

Total visibility. The same view we watch all night.

Every client gets a real-time operations dashboard. Service health, uptime, latency, and every support ticket — transparent, measured, and always on.

Service Monitors

4 / 5 GREEN
Core Networkgw-lic-01 · 14 sites6 msOK
Email & M365Exchange · 312 mailboxes22 msOK
Cloud BackupsLast run 04:00 · verified99.9%OK
Endpoint SecurityXDR · 418 agents0 threatsOK
Server Clusternode-03 patch windowupdatingPATCH
0.0%
30-day measured uptime
Network Latency6.2 ms · stable
TICKET #INY-4827 · “VPN won’t connect from home”AUTO-TRIAGED
01
Received
Submitted via the 24/7 AI support line at 6:41 PM, after hours.
T + 0s
02
Triaged
AI tagged it Network / VPN · Priority P2, pulled the user’s config, routed to on-call.
T + 9s
03
Resolved
Engineer pushed a profile fix remotely. User reconnected, ticket closed.
T + 11m

One team for everything technical.

Replace the patchwork of vendors and the one overworked “IT person.” We own the whole stack and keep it secure, current, and quiet.

Managed IT

We run your whole stack — servers, networks, devices, vendors — and fix issues before you feel them. One flat monthly bill, zero surprises.

24/7 MonitoringPatch MgmtAsset Inventory

Cybersecurity

Layered defense built for SMBs: managed XDR, email filtering, MFA rollout, phishing simulations, and quarterly security reviews.

Managed XDRMFA / SSOPhishing Tests

Cloud & Backup

Microsoft 365, Azure, and hybrid migrations done right — plus immutable 3-2-1 backups tested every single week.

M365 / Azure3-2-1 BackupDR Failover

Helpdesk

A real LIC-based team your staff can call, chat, or email. First-call resolution on 91% of tickets, average pickup under 40 seconds.

Live HelpdeskOn-site VisitsOnboarding

An IT desk that never sleeps — and never drops your ticket.

Our AI support line answers instantly, day or night. It understands the problem, classifies and prioritizes it, gathers the right details, and routes urgent issues straight to an on-call engineer — so nothing waits until morning.

  • Instant pickup, 24/7/365Phone, chat, or email — answered in seconds, even at 3 AM.
  • Smart triage & priorityAuto-classifies by category and severity using your environment context.
  • Escalation that actually escalatesP1 outages page a human engineer immediately; routine issues queue cleanly.
  • Powered by Inyeon, branded as yoursYour staff just see “IT Support.” The intelligence runs quietly underneath.
iTInyeon IT Support● online · avg reply 4s
Inyeon IT Support here — what’s going on? I can help right now or get an engineer.
Our whole office can’t print and a client is here in 20 min 😬
Got it — office-wide print outage, that’s a P2. I see your print server PRT-LIC-02 stopped responding 4 min ago. Restarting the spooler service now and paging Marcus.auto-triaged · network/printing · eng notified

Flat monthly plans. No surprise invoices.

Pick a tier, pay per seat, and get unlimited remote support included. Switch anytime — no long lock-ins.

Essentials
Up to 15 seats · startups
$59 /seat
per seat / month
  • 24/7 monitoring & alerting
  • Patch & update management
  • Managed antivirus / EDR
  • Business-hours helpdesk
  • Monthly health report
Start with Essentials
Most popular
Managed Pro
15–75 seats · growing teams
$89 /seat
per seat / month
  • Everything in Essentials
  • 15-min response SLA
  • Managed XDR + email security
  • Cloud backup & DR testing
  • Dedicated vCIO + quarterly review
  • 24/7 AI support intake line
Start with Managed Pro
Enterprise
75+ seats · multi-site
Custom
volume pricing
  • Everything in Managed Pro
  • On-site engineer days
  • Compliance (HIPAA / SOC 2)
  • Custom integrations & API
  • Named account engineer
Talk to us

Measured, local, and accountable.

15 min
Response SLA
Critical tickets get a human engineer in 15 minutes or less — it is written into your contract.
99.9%
Measured uptime
Across all managed client infrastructure last quarter. We publish it, we do not just promise it.
LIC
Local & on-site
Based in Long Island City. We can be at your Queens or Manhattan office the same day.
0
Surprise invoices
Flat per-seat pricing. Unlimited remote support is included — no per-incident nickel-and-diming.

Quietly keeping 40+ businesses online.

Client logo
Vector Logistics
Client logo
Yi & Associates CPA
Client logo
Hunters Point Dental
Client logo
Gantry Architects
Client logo
Kestrel Capital
★★★★★
We left a big-box MSP that took days to answer. Inyeon picks up in seconds and actually fixes the root cause. Our downtime basically vanished.
DRDana ReyesCOO, Vector Logistics (LIC)
★★★★★
They migrated 40 staff to M365 over one weekend with zero data loss, then caught a phishing attack the next week before it spread. Worth every cent.
MYMarcus YiOwner, Yi & Associates CPA
★★★★★
The status dashboard is what sold our board. We can literally see everything is green, and the SLA reports make audits painless.
PNPriya NairPractice Mgr, Hunters Point Dental

Let’s see how healthy your IT really is.

We’ll audit your network, security, and backups — then give you a clear, no-pressure report. On-site in LIC or remote, your call.

Demo form — submissions are not stored. Typical reply within 1 business hour.

Inyeon IT — NOC & Office10-20 47th Road, Suite 3B · Long Island City, NY 11101
24/7 Support Line(718) 555-0147 · answered instantly, day or night
On-site coverageSame-day across Queens, Manhattan & Brooklyn
CredentialsMicrosoft Partner · SOC 2 aligned · CompTIA certified team
Map — Inyeon IT office near the Court Sq station, Long Island City, with a 5-mile same-day on-site radius highlighted
Live demo by InyeonAll demos →